Agreement and who we are
Rallid is a managed technology service operated by Standard Magic LLC, a Maine limited liability company based in Portland, Maine. In these terms, “Rallid,” “we,” “us,” and “our” refer to Standard Magic LLC doing business as Rallid. “You” means the person or organization using the service.
By creating an account, accepting an order, clicking to accept these terms, or using a service, you agree to these terms and confirm that you have authority to bind the organization you represent. If an accepted order, proposal, or managed services agreement conflicts with these general terms, the more specific accepted document controls for that service.
Rallid subscriptions are currently offered only to organizations based in the United States and are billed in United States dollars. We may decline or cancel an order that does not meet this service-area requirement.
What the service includes
Rallid provides managed hosting and related operational services through BlackRail and KingRail. The scope may include production and staging environments, platform access, backups, security maintenance, monitoring, domain connection, and account tools as shown in your accepted order.
Design, development, content work, strategy, migrations, support packages, domain registration, and third party costs are separate unless an accepted order expressly includes them. We may use affiliates and carefully selected service providers to deliver parts of the service.
Orders, billing, and Paddle
Prices, billing cadence, taxes, and the service term are shown at checkout or in an accepted order. Recurring subscriptions renew automatically unless they are canceled before renewal. Commercial BlackRail plugin and operational options are licensed and billed per active site. Agency discounts apply only where an accepted order expressly includes them. You authorize the applicable payment processor to charge the payment method on file for amounts due.
Online subscription orders may be processed by Paddle, our authorized reseller and merchant of record. Paddle handles the payment transaction, applicable transaction taxes, and payment related buyer support. Paddle’s buyer terms, privacy notice, and refund policy apply to that transaction. These Rallid terms govern the service itself.
A Paddle-processed subscription does not include custom design, development, content, strategy, migration, or consulting services. Any such work is optional, contracted separately under a written proposal or services agreement, and invoiced outside Paddle.
We do not receive or store complete payment card numbers. You are responsible for accurate billing information and for promptly resolving failed or disputed payments.
Service terms, renewal, and cancellation
Your accepted order controls the initial service term. Unless an order says otherwise, current BlackRail hosting plans have a twelve month initial term paid in full at the start of the term. Canceling automatic renewal prevents a new annual charge and renewal term. It does not erase charges already due or fees for work already performed.
Unless an approved refund or written agreement ends access earlier, service continues through the paid annual term. Cancellation is not automatically a refund. Eligibility is governed by the refund and cancellation policy.
Accounts, passkeys, and teams
You must provide accurate account information, protect your passkey devices, and notify us promptly of suspected unauthorized access. You are responsible for activity by people invited to your company or site team and for assigning appropriate permissions.
Rallid staff may access an account or impersonate an authorized customer view only as needed to provide support, investigate service issues, protect the platform, or administer the service. Administrative access is logged and limited by role.
Your content and domains
You retain ownership of content and materials you provide. You grant Rallid a limited license to host, reproduce, transmit, back up, and otherwise process those materials only as necessary to deliver, secure, and improve the service.
You represent that you have the rights and permissions needed for your content, domains, data, software, and instructions. You are responsible for the legality and accuracy of your content and for maintaining any licenses that are not supplied by Rallid.
Acceptable use
You may not use the service to violate law or another person’s rights; distribute malware, spam, or deceptive content; attack or probe systems without authorization; evade service limits; interfere with other customers; or host content that creates a material security, legal, or operational risk.
We may investigate suspected misuse and may remove content, restrict access, or suspend a service when reasonably necessary to protect people, systems, or legal obligations. When practical, we will provide notice and an opportunity to correct the issue.
Third party services
Integrations, domain providers, payment services, analytics tools, repositories, and other third party services are governed by their own terms. You authorize us to exchange the information reasonably needed to connect a service you request. Rallid is not responsible for a third party’s independent service, outage, policy, or change.
Operations, availability, and backups
We work to keep services secure and available, but no internet service can be guaranteed uninterrupted or error free. Planned maintenance, emergency work, upstream failures, attacks, and events outside reasonable control may affect availability. Current service conditions are reported at status.rallid.com.
Backups are an operational safeguard, not an archival guarantee. Unless an accepted order says otherwise, you should retain independent copies of irreplaceable content and data.
Suspension, termination, and transition
We may suspend or terminate a service for material breach, nonpayment, unlawful use, urgent security risk, or when required by law. We will provide notice when reasonably possible. You remain responsible for amounts accrued through termination.
Available export, transition, and retention options depend on the service and accepted order. Data may be deleted after the stated transition or retention period. You should request any available export before access ends.
We may permanently discontinue a service, including if we retire the relevant product, cease the relevant business operations, or can no longer lawfully or reasonably operate it. We will exercise this right in good faith, subject to express commitments in your accepted order and applicable law. A change of name, ownership or billing system alone is not permanent discontinuation. Closing sales of a plan does not by itself end service for its existing customers.
For planned permanent discontinuation, we will give at least 90 days’ advance notice to the account contact address. The notice will identify the affected service, last service date, export or transition process, and scheduled data deletion date. If legal requirements, an urgent security threat, insolvency proceedings or circumstances outside our reasonable control prevent that notice period, we will give as much notice as reasonably practicable and explain the shortened timetable where legally permitted.
During the announced transition period, we will provide access to the service’s available export tools or a reasonably available alternative for customer-owned content and data, subject to law and necessary security restrictions. This does not promise a compatible replacement service, a complete runnable copy of our platform, a transfer of third-party rights, or custom migration work without a separate agreement. The notice will state the export deadline and retention and deletion schedule; this does not extend backup retention.
We will stop future recurring charges for the discontinued service when it ends. If we discontinue it for reasons other than your breach, we will refund unused prepaid fees for a fixed service period on a proportionate basis and honor any additional express remedy in your accepted order. Paddle-processed refunds will be handled through Paddle under its applicable buyer terms. Any refund owed by Rallid under this commitment remains our obligation; payment-provider procedures do not remove it.
To the extent permitted by law, discontinuation carried out in accordance with these terms does not by itself create liability for continued service or additional compensation beyond these obligations, your accepted order and the refund policy. This does not excuse an earlier breach, eliminate accrued claims or required refunds, limit liability that cannot legally be excluded, or waive mandatory consumer rights. Required refunds and express discontinuation remedies are not reduced by a general liability cap. Insolvency or closure does not itself release accrued obligations; applicable law governs their treatment and enforcement.
Intellectual property
Rallid and its licensors retain all rights in the platforms, software, designs, documentation, trademarks, and methods supplied by Rallid, except for rights expressly granted in an accepted order. Feedback may be used without restriction or obligation, provided it does not identify you publicly without permission.
Warranties and disclaimers
We will perform managed services with reasonable care and skill. Except for that commitment and any express warranty in an accepted order, the service is provided “as is” and “as available.” To the maximum extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose, noninfringement, and uninterrupted or error free operation.
Limits of liability
To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, goodwill, or data, arising from the service. Rallid’s aggregate liability for claims arising from a service will not exceed the amounts paid to Rallid for that service during the twelve months before the event giving rise to the claim.
Required refunds and express discontinuation remedies are not reduced by this cap. These limits do not apply where prohibited by law or to liability that cannot legally be limited. Nothing in these terms limits mandatory consumer rights.
Indemnity
To the extent permitted by law, you will defend and indemnify Rallid and Standard Magic LLC from third party claims, damages, and reasonable costs arising from your content, your unlawful or unauthorized use of the service, or your material breach of these terms. This obligation does not apply to the extent a claim is caused by Rallid’s own breach or misconduct.
Changes, law, and contact
We may update these terms as the service or law changes. We will post the effective date and provide additional notice when a material change requires it. This September 20, 2026 version applies to new agreements accepted on or after that date. Publication alone does not replace an existing accepted order, agreement or stored acceptance. Changes to an existing relationship require applicable notice and agreement procedures; earlier rights and accrued obligations remain intact.
These terms are governed by Maine law, without regard to conflict of law rules. Courts located in Cumberland County, Maine have exclusive jurisdiction unless applicable law requires another forum.
Questions may be sent through the contact page or to hello@rallid.com.