Paddle is the authorized reseller and merchant of record for online Rallid subscription purchases. Its current refund, withdrawal, and cancellation terms apply to those transactions.
Paddle-processed purchases
Online Rallid subscription orders may be sold and processed by Paddle. Paddle handles the payment transaction and any approved refund under its Refund Policy and Buyer Terms.
If this page conflicts with Paddle's current terms for a Paddle-processed purchase, Paddle's terms control. Nothing on this page limits a consumer right that cannot be waived under applicable law.
Refund eligibility
Except for refunds required by law, an accepted order or our service-discontinuation commitment below, transactions are nonrefundable and nonexchangeable. Paddle may issue a refund at its discretion or where a buyer has a statutory right to one.
Discretionary refund requests should be submitted to Paddle within 14 days of the transaction. Submission does not guarantee approval. Current eligibility rules and country-specific consumer rights are described in Paddle's Refund Policy.
Requesting a refund
Use the manage subscription or view receipt link supplied with your Paddle order, contact Paddle through paddle.net, or use the billing support available with your order. Include the account email and transaction number when requested.
Do not send payment card details by email or through a support request.
Subscription cancellation
You may cancel a subscription at any time using the subscription controls supplied with your Paddle order. Cancellation ordinarily takes effect at the end of the current billing period, and you will not be charged for a new renewal term after it takes effect.
Cancellation and a refund are separate actions. Canceling a subscription does not automatically refund a completed transaction.
We will stop future recurring charges for the discontinued service when it ends. If we discontinue it for reasons other than your breach, we will refund unused prepaid fees for a fixed service period on a proportionate basis and honor any additional express remedy in your accepted order. Paddle-processed refunds will be handled through Paddle under its applicable buyer terms. Any refund owed by Rallid under this commitment remains our obligation; payment-provider procedures do not remove it.
This commitment applies to new agreements accepted from September 20, 2026. Existing accepted agreements and mandatory rights remain intact. Contact Rallid for a service-discontinuation refund; we will coordinate the applicable payment-provider process. This is separate from a customer’s ordinary cancellation.
Approved refunds
When Paddle approves a refund, it returns the funds to the original payment method where possible and processes the refund within the period stated in its current Refund Policy. A full refund ends access to the refunded product or service.
Questions
For a payment or refund decision, contact Paddle through the tools linked above. For a question about your Rallid account or service, use the contact page or email hello@rallid.com.